Forums/Feature Requests

What is Livestation missing? Let us know!

Joe Connor
posted this on May 31, 2010 17:45

Use this forum to tell us about the things you'd like to see built into Livestation in the future.

Some suggestions we've already had:

  • Subtitles
  • Electronic Programme Guide (EPG)
  • More channels (unsurprisingly!)
  • More realtime features

Add to the list!

 

Comments

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Anonymous

I can't believe you do not have a link for Democrazy Now!

May 31, 2010 20:37
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Anonymous

I will agree with the above comment except that the name is Democracy Now!  That might have been a bit of an editorial comment by the person above!

 

Could LiveStation get a better quality feed of RT?  On RT's website they offer the channel in low, medium, and high bandwith versions.  The medium and high feeds look much sharper and clearer than what I see on my LiveStation player.  Please give us RT in a higher bandwith.

June 01, 2010 04:41
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Anonymous

Hello,

As an American, I am constantly searching for news that is a bit more complete and from different parts of the world. I first found Al Jazeera on Live Station. Your Gaza coverage during the attacks by Israel were magnificent. I was very happy and watched then as I do now a few hours a day.

In the Live Station "box" I have several channels from the search choices. I can no longer get audio for Al Jazeera in that box and now have the station in another form.

What I do miss is the chat. I can see the amount of people viewing the station and in other channel rooms there are sometimes people chatting but not Al Jazeera.

Am I missing something?

Thanks so much,

Best Regards,

Jackie

 

 

June 01, 2010 08:46
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Anonymous

I would love to use livestation for my primary TV news source, and would happily pay to do so.  

However I need an easy way to do so on my television to make it practical.  Is the boxee app coming any time soon?  I'm a boxee user, and can't wait to see it in action.  I've been able to watch the free versions of livestation via the boxee browser, but I'm worried that if I sign up for the paid version of LiveStation that I won't be able to log in in the limited UI of the boxee browser.

Boxee app please!  (And thanks for offering the great service!)

June 01, 2010 16:16
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Joe Connor
Livestation

We're really close to having a Boxee app out. It will support your free and premium channels from a simple login within the Boxee interface.

However it will not initially support any of the 'Livestation Pro' features outlined here http://www.livestation.com/pro

June 01, 2010 17:21
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Joe Connor
Livestation

Chat has been suspended in Al Jazeera due to ongoing abuse from users. We do not forsee a time when it will be resurrected in its current form. Apologies to our users who treated it well, but the actions of the few have hurt the many

June 01, 2010 17:22
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Anonymous

Glad to beta test if you need people.  :)

June 01, 2010 17:36
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Gandhi

I would like to see more interactivity between the Livestation desktop client and the user.  this is a small feature but I know Livestation plans to do more with colours so here it goes. If it were possible to flash colours on the tabs in the client when new activity occurs that would be good.

For example, if I receive a new twitter update the tab could flash a red colour.  Only a suggestion.....

June 02, 2010 18:24
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Faheem Hussain

A play/pause button beside the logo. As it is now the only way to work around this is either by muting or or closing the application so it goes into tray.

Being able to size the window also from the top and not just the bottom.

When resizing the window, the bottom part (with the channels, search, chat and twitter) expands in size keeping the video window the same size. I think it would be best to do it the other way around. That when resizing the window, the height of the bottom part should remain the same, but the video height should be altered.

June 06, 2010 22:48
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Anonymous

I would like the ability to arrange multiple (in my case, my two :P) video streams vertically rather than horizontally; I like to browse forums, twitter, etc. while keeping my streams "on top" and to the far right side of my TV.

June 08, 2010 00:01
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Gandhi

Now here is a real challenge:  pause and record live streams.  It is possible.  Ask Crano........we put a man on the moon after all...........

June 08, 2010 00:34
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Anonymous

I second the Stop/Play button request. It gets quite annoying to have to logout and back in every time I want to pause the stream for a few seconds.

Other than that, your product is awesome! Keep up the good work.

June 14, 2010 18:04
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Anonymous

A- I want new channels:-

1- safa tv

2- space toon (arabic - korea - india ...etc)


B- Ability to record


C- VOD


June 15, 2010 18:39
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Anonymous

Hello, i request, if is posible put al jazeera arabic, and bbc arabic i live in Ecuador. Thank you

June 15, 2010 23:13
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Anonymous

I'm sure that majority of folks using this program would welcome higher quality stream (primarily video), preferably HDTV. But higher bit rate would probably do the job.

Additionally, tool to record the current stream would also be good. 

June 17, 2010 11:08
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Anonymous

mor stetions a Cnn Live Webcams , comminicatie zendamateurs

June 18, 2010 01:44
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John Parsons

Hmmm...

For starters, get rid of those territorial restrictions. (Esp with BBC World News). Where I currently live, I get only seventeen channels, and only eleven of them are in English. (And I only use three of them anyway.)

Expand app coverage. Let people all over the world download your channel apps. And make one for the Livestation site itself.

Otherwise, add more channels. I would appreciate CBC News Network, Link TV, Democracy Now and a pay-service of the BBC's UK channels.

June 22, 2010 01:31
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Anonymous

Would like to see EUROSPORT, and the German sport Tv Sport 1. available in Canada.

Would also like to be able to see all your iPHONE apps  ( i.e. BBC WORLD NEWS.) in Canada.

July 01, 2010 16:48
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Anonymous

affiliate program

player widget

a website that can be easily viewed without horizontal scrolling

July 06, 2010 09:05
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Hockeynomad

I can watch BBC World on player but not access the chat. :(

July 07, 2010 00:57
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Kyle Luna

Much of the regional restrictions are out of their control. i.e. while BBC Worldwide distributes BBC World News in Europe, in North America they have different distributors who aren't that open to online streaming. Discovery has the rights in the USA, and Canwest has them in Canada. The same goes for DW-TV, due to their deal with Dish Network, they cannot offer streaming in the USA.

Hell will freeze over before Eurosport or any other sport network can be seen outside of Europe since most of the rights are held by different broadcasters in North America who offer them via a premium package on satellite and cable. It even varies country to country within Europe too, which is why most countries have localized Eurosport feeds.

One feature I would love to see is a windows media center plugin so we can watch them on our extenders. I tried to code one myself using the media center SDK, however the encoding scheme Livestation uses for their "mms" streams breaks every single windows media spec. (They use H264 video and AAC audio in an asf container). If you do ever fix the streams to be windows media compliant, and create a plugin, please do it as an HTML based plugin so you'll be compatible with all versions of media Center, from XP Media Center to Windows 7 Media Ceneter.

July 10, 2010 19:54
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Anonymous

sixhot

July 12, 2010 17:55
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Hockeynomad

Anyone else not able to access BBC World News Chat. Apparently LS support will not respond to me. 

Apparently, chats seem to be on way out in the player application.

July 14, 2010 14:16
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JLaurel

I'm missing the chat on BBC news too. I've just updated LS, so I'm thinking the new version has cancelled the chat option. Is that so?

JLaurel 

July 18, 2010 16:50
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Hockeynomad

response:

Sorry, but we're gradually demoting the chat feature since it has caused so many problems. While some of the avid chat bouncers are still about there is no plan to resurrect the chatrooms in their original form.

The updates to the Livestation 3.2 client did add some long awaited new features to chat but because we cannot be responsible for the kind of hatred and so called "free speech" going on under our noses we have had to pull the feature from the key channels.

I know there were lots of good people using the room, but the actions of the few have hurt the many.

Regards, 
Simon Guiver 
Livestation

July 19, 2010 02:37
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Hockeynomad

Chatters are meeting in BBC World Service. 

 

All are welcome :)

July 24, 2010 16:21
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Anonymous

Would be interested in viewing your content if you offered a pop-out window like Hulu does.

 

...Thanks so much.

July 26, 2010 20:53
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Anonymous

Accessiblity to Euronews in the United States.

July 27, 2010 20:20
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Anonymous

It appears `stream unavailable´ only, for a channel that works on live streaming. For the livestation software it doesn´t? Why? (The channel is BBC W.N.)

G.

July 29, 2010 04:28
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Anonymous

I want to change video and audio quality

July 30, 2010 09:15
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Syne

I'd like to see the new Australian station ABC News 24, even if it's only accessible from Australia at first. A subscription plan for SKY News Australia would be great as well.

Looking forward to the Boxee App!

August 01, 2010 09:13
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Kero Batena

I want a "keep me logged in button" for the Livestation homepage, like on Facebook...it's kind of annoying to have to type the e-mail adress and password every time I wanna watch my AJE Premium channel.

Thank you for handling this problem.

August 01, 2010 17:15
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EMMANUEL ODUNSI

WHAT IS HAPPENED TO BBC WORLD NEWS . I CAN WATCH IT FROM www.livestation.com WEB SITE . BUT THE LIVE-STATION SOFTWARE ALWAYS SHOW STREAM UNAVAILABLE. 

August 02, 2010 01:30
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Anonymous

ME TOO,why i cannot watch bbc world news........

August 02, 2010 04:45
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Anonymous

More japanese working channels 

August 02, 2010 15:55
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Anonymous

Exactly! I have the same question about BBC World News, folks. Will it be open to the free desktop player? Is it necessary  paying for this channel´s access? 

Regards

Gui

August 02, 2010 20:08
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Anonymous

more channels in cantonese please-i am a language hobbyist thankyou

August 05, 2010 16:02
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susanna

I would like to have CNN USA.

August 07, 2010 22:13
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Anonymous

PAUSE or STOP button is fundamental.

I am really upset with what I believe is bad user interface design: Livestation not having such buttons is almost unbelievable.

Anyway, it's all I have to say after my first 10 minutes using Livestation (it's true).

August 09, 2010 01:36
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Anonymous

I am a guy from China

i use it before ,i love chatroom

but now it turns into tweeter,u know  twweeter is blocked here    so   what  should i do

waiting for respone. jakie.dankoo@gmail.com

August 15, 2010 07:51
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Anonymous

Hi to All...

i am from Lahore, Pakistan... i Can not Listen the Audio of Any Channel being Played......Why?....if Some on can Help me

August 19, 2010 06:33
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Anonymous

Hallo,

I´m having trouble with bbc world news, the free desktop player shows "stream unavailable". Can you help?

Thanks

August 26, 2010 16:16
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Billy Y..

48 days ago I submitted a bug report concerning the Mac PPC version of the Livestation player crashing.  Long before that, I had also mentioned this same thing in the old (now gone..) forum.  About a week ago I looked at the link sent me in response to my report - http://support.livestation.com/tickets/4537 - and it said this was still "awaiting assignment to a help desk operator."  Today, when I tried to check again (after sending email last week, and again receiving no response), this link dumped me here in this forum.

So, I'll as here - what's up with getting this fixed?  This problem was first reported with the V3.1 player, and still exists in the v3.2 player.

Thanks for any info anyone can provide!

August 29, 2010 01:52
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Mark Kattoura

Why doesn't my CNN International subscription appear in my list of channels in the Livestation player?

September 01, 2010 12:47
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Anonymous

I cannot remove any channell.  It is very frustrating that there is no help.  When I click on "help" I get directed to a forum with very little on it.  Please have a comprehensive help service.

September 04, 2010 20:26
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Anonymous

I want to know the Same as comment above by Matt Kattoura. I have paid for CNN International but it doesn't appear in the Livestation player. WHY?

September 05, 2010 10:00
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Anonymous

I'd like to see ITV, as a pay station so that when I'm not in the UK, I can still see my favorite shows.  So many are stopped because my proxy is in the states, a proxy server located in the UK could eliminate that issue.

September 05, 2010 15:42
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Billy Y..

> a proxy server located in the UK could eliminate that issue.

No problemo, heh!

http://www.lamnia.co.uk/

There is also this, for free -

http://www.dailymail.co.uk/sciencetech/article-1251904/Seesaw-inter...

September 06, 2010 04:37
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Anonymous

ability to set sound volume per channel. So channels are too loud.

September 06, 2010 11:14
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Anonymous

Hey Livestation,

 

I just discovered this awesome program that I am using as my primary TV solution. I have a Mac Mini hooked up to my TV and was previously just using it to stream online movies and store downloaded movies on it. I really like the livestation program and really believe it will be the future of TV. I have a couple of suggestion though:

 

You should have package deals that I am sure you can make affordable that combine maybe a collection of international news channels together with a couple of international movie channels. Like maybe a french package and then another english package. I have already cut my cable TV subscription after discovering you guys. I am ready to pay for a good package of international channels.

Another thing that you guys could do is something like an On-Demand service like buying a movie for a couple of bucks as this service is growing in the market these days and it would be great if you get a share of that market to attract customers. 

As soon as you release a good package of channels for a competitive price, i will be the first one to buy it. Please grow as fast as possible because I think you can take over a lot of markets all around the world.

Taufik

Canadian customer.

September 07, 2010 03:57
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Jeremy

What I want most is BBC World News and Euronews.  I know, I know, licensing and blah blah blah, but those people need to get over it and join the 21st Century.  I'm willing to pay for it, but they don't want my money? What makes sense about that? They just don't like Americans?

I'd also like better picture quality on the Al Jazeera high-quality feed. It looks pretty good, but it could be better. Hulu, for example, streams at much higher quality. The premium service seems overpriced at half the price of Hulu Plus and significantly lower quality.

September 07, 2010 21:10
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Joe Connor
Livestation

Hey Jeremy

As you know are hands are tied with BBC and Euronews in America, they simply are not allowed to because of previous licencing agreements with Cable networks. Hulu's Plus service can have really high quality and bitrates because on demand services can buffer a long way ahead of time where live cannot (also VOD can be encoded with better quality for the same level of compression because the encoder knows what the whole stream looks like not just the few frames it is encoding at that time).

That said, we're going to start increasing the quality of certain streams and these will be automatically included in any premium services you have already paid for so as soon as we do you'll see that change reflected.

We also recently reduced the price of some of our other premium channels and are looking at other payment terms such as yearly, daily and SMS billing which will have different price points.

Cheers,

Joe

September 13, 2010 14:48
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Jeremy
The thing about cable licensing is that there is nothing I can do to get those channels on cable. I'd understand if they were on cable here and they wanted me to watch that way because it pays better. But I can't. All I see is that the cable companies are paying to make sure that I'm not allowed to watch those channels by any means. Heck, if cable provided those channels I probably wouldn't be close to dropping cable, which at this point I almost never use. So I'd be happy to pay you for those channels, if you could find a way around it, not because I just want to bypass the cable providers but because the cable providers don't provide those channels at any price.
September 13, 2010 19:25
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Kyle Luna

Unlike Europe where many of these channels are available free to air on satellite directly from the channel itself, in North America, where they have no local offices, they had to partner with an existing company like Discovery and Dish Network and is out of Livestation's hands. Livestation has no choice in the matter, if they were to provide it to American viewers anyway and bypass the contracts these channels have with North American distributors, not only could they lose their rights to provide the stream to non-American viewers, they can be sued for violating the contract BBC has with Discovery, and DW-TV and Euronews have with Dish Network. You either need to request that your provider starts carrying them, or contact the channels themselves to express your frustrations about the situation in North America.

September 13, 2010 19:51
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Alexander Wilhelmsen

Independent stream windows. Don't like Livestation automatically organising the streams on my screens.

September 14, 2010 09:33
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Anonymous

I have the same problem reported by many above:  I have paid for a CNN International subscription, but I am unable to watch it.  I can watch in my browser, but CNN international does not appear in an option in either the livestation player (macos) nor the livestation boxee app (linux). 

 

When I log in from the boxee app, I don't even see my customizations to the free channel lineup, and no premium channels appear.  From the livestation app, my customizations to the free lineup do appear...but still no premium channels.

 

I see a lot of people with this problem...but no solution offered and no related forum topic.  What gives?  I've been billed for a service and I want to use it.  I have opened a ticket as well.

September 21, 2010 16:05
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Anonymous

I second the above comment. I am one of the people who wrote about this problem weeks ago. I have been contacted by someone named Simon who said he would deal with this CNNi issue and while he did e-mail me after weeks of me getting after the staff for not replying to my requests, he has yet to come up with a solution. You guys will lose customers if this continues. Heck, I would have bought Livestation Premium if you had a proper solution.

 

I am angry!

September 22, 2010 04:11
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Anonymous

Don't just sit there, tweet about it with hashtags #livestation and #fail.  I urge anyone with the same poor experience to do the same.  Advertising that paid premium features work with the boxee app and then flat out not supporting them is poor business practice.

September 22, 2010 05:39
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Hockeynomad

Suddenly my Google Chrome browser flashes this message when switching to www.livestation.com

Warning: Visiting this site may harm your computer!
The website at www.livestation.com contains elements from the site 212.117.168.89, which appears to host malware – software that can hurt your computer or otherwise operate without your consent. Just visiting a site that contains malware can infect your computer.
Is this a false positive warning message? Please advise.

September 25, 2010 23:06
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Anonymous

hy!

the sound for livestation in the new version doesn't work!!! I reinstalled the program about 4 times now and "nada"!!!

i have win7 on my laptop, and I don't have a problem with anything else1

can anybody help me out?

thx

September 26, 2010 08:28
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Kero Batena

Why is the Sound Quality of CNN International so terrible?

The sound of AJE Premium is much better.

Please fix this problem. Otherwise I'm afraid to tell you that I'm about to cancel my CNN Premium subscription.

Thx for you effort

September 26, 2010 12:16
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Anonymous

Let us know if the $19.99 is a one time fee or monthly or yearly or what? Make it clear please.

Also, what's the $2.99 a month.

Where can we see the prices clearly for God sake?

September 29, 2010 18:27
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Press to Digitate

We dropped the TV portion of our Cable service and now watch video exclusively from online, over the living room HDTV as a second monitor to the computer.  I have found Livestation's Al-Jazeera, RT, and France24 to be great improvement over the domestic CNN we used to have on in the afternoons.  Your applet displays well on on our HDTV, subject to the quality of the various streams themselves.  The only problem is changing the channels with the mouse from 15 feet away; the channel menu is hard to make out from across the room.  You could use larger icons, and group them horizontally rather than vertically to make it easier.

However, my stronger preference is for the addition of either CNN-IBN or NDTV or both to your current lineup.  Both are streamed freely online by the broadcasters, and should be available to you.  An Indian perspective would be a welcome contrast to Al Jazeera, PressTV, and CCTV on some of the most interesting issues in the world.  

The Australian and South African Broadcasting Companies are a great addition to your lineup; I know that at present they are "unofficial", but hopefully you can arrange to make them permanent in the near future.

One unique channel I would love to see online is CurrenTV - our cable providers dont carry it anyway, and I've been hoping to have it available since its inception.

Keep up the good work, Joe!

October 02, 2010 22:19
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Stuart MacIntosh

Please keep it free! Great work Livestation people, thank you.

I would pay for higher quality streams, and if chat was a paid-for-only service, you might get rid of those idiots!

* Remote-control support

* Record feature

* More settings, ie; cache size control, bandwidth/latency stats, 

* URI support, mms:// rtmp:// etc

October 06, 2010 14:50
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Anonymous

I don't know who these people are who are having positive experiences with livestation as a paid service, but my experience has been terrible.  LiveStation provides zero response to technical support requests.  

When my technical support requests failed to receive answers, I cancelled my service, and asked LiveStation to honor it's "30 day money back guarantee" that they clearly advertise on the page for the premium channels.  This request has also been completely ignored.

I saw some negative comments in this forum before signing up for the service, but figured I'd give livestation a chance.  Don't make the same mistake I did.  Livestation is great as a free service, but they provide 0 technical support and 0 customer service.  Paying customers deserve more for their money.  

Stay a free customer.

October 06, 2010 15:15
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Billy Y..

Andris Bjornson observed:

> LiveStation provides zero response to technical support requests.

In the past (until a few months ago), the support here was quite good.  The forum had many threads about specific problems and solutions, and the staff, including the CEO, actively participated.  Life was good.

Then, everything changed.  The forum was completely changed, all the old, and useful, threads were tossed, and now this one is about the only place for anyone to even try to pursue solving problems.  As well, the support system itself changed.  Now, trouble ticket numbers are issued, which is nice, but -- nothing at all gets done after that.  I have had a ticket concerning player crashes pending for more than two months, and it is still awaiting assignment to a help desk operator.

To make a long story short, I am wondering what happened - what brought on all these changes?  Probably later today I will send email to the staff for whom I have addresses, and ask.

I definitely miss they way things were - Livestation is a small organization, and because of that I feel fairly tolerant regarding the time it takes to get things done, but the crashing problem I'm having was acknowledged in the old forum, and sometime later a new player was released, but it fails in exactly the same way.

Anyway... I'm guessing some of the staff do read this thread, and I think it would be good for them to speak a bit about what's changed, and what the situation now is, in their organization.

October 06, 2010 18:24
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Anonymous

>Anyway... I'm guessing some of the staff do read this thread, and I think it would be good for them to speak a bit about what's changed, >and what the situation now is, in their organization.

 

Yes!  I'm always ready to give the new guy a chance...but they have to deliver, or at least let us know what's keeping them from doing so.

October 06, 2010 18:57
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Billy Y..

So, last evening (GMT) I sent email to the four Livestation staff for whom I have addresses, plus support.  One of the addresses is no longer good, but the others did not bounce, so I'm assuming they were delivered.  It's now 23:32 GMT - in other words more than one day has passed, but I have not received any reply.  The support page says it is still "awaiting assignment to a help desk operator."

I'm posting this because I don't care to leave anyone wondering what's up.  I will post another update tomorrow (Friday) evening...

October 08, 2010 00:36
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Press to Digitate

I cant understand what all this carping is about.  My free Livestation works perfectly well for what I expect from it.   The main foreign news channels, Al Jazeera, France24, RT, CCTV, and PressTV all come in with acceptable clarity, and SABC-TV and ABC-Australia also seem to work quite well.  If they would have CNN-IBN and/or NDTV from India, there would be a relatively complete global perspective, with much greater depth and breadth than the CNN/FOX/MSNBC drivel that we get here in the States from our cable operators.  I have no problem with advertising, since its invariably less frequent and obtrusive than the ads placed on the domestic news channels, and see no reason to pay to subscribe to any premium service.  If you pay a monthly fee and are disappointed, shame on you, DONT PAY.  I would not PAY for Arabian, Russian, Iranian, or Chinese news, but it is a pleasant free alternative to paying for CNN/FOX/MSNBC, which are generally shallower and less complete.  And, I'll be happy to buy bulk aluminum from Qatalum or fly Turkish Airlines, if the opportunity ever presents itself.

I *WOULD* consider paying for an ORIGINAL ONLINE-ONLY NEWS CHANNEL that had greater depth and diversity than any of the above television feeds, but such a creature has yet to evolve.  Perhaps the folks at Livestation could get together with the folks at Global Post, American Chronicle, Examiner, Now Public, and other established online news services and CREATE the first live, 24/7 online news broadcast.  Independent of governments and multinational corporations, such a live news feed could be a wonderful addition to the global media market.  Set that up so that monthly contributors can subscribe for free, and you'll have an explosion of valuable news content, at negligible net cost to the new network.

What would a non-aligned CNN, with 10,000 correspondents do for global transparency?  Environmentalists policing pollution.  Human Rights advocates exposing oppression and torture.  Anti-Globalists exposing the New World Order.  Libertarians exposing bureaucratic nightmares and government waste.  Progressives exposing social and economic injustice.  Freelance investigative journalists from around the world shining light on official corruption, everywhere.  Make THAT the Livestation contribution to global cyberculture in the second decade of the 21st Century...

 

 

October 08, 2010 06:31
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Billy Y..

> I cant understand what all this carping is about.

Huh?

The player crashes, repeatedly.  Reports have been submitted, and ignored.  Email has generated no response.  Etc.

Of course, one could merely read this thread and see all that for oneself.  Perhaps you'd like to scroll up and bit and give that a try?

October 08, 2010 07:04
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Press to Digitate

I run the player an average of over four hours a day, day-in, day-out, for the last few months, and its never just "crashed".  Sometimes France24 has flow or audio problems, but the other channels do not, and so its got to be a problem with their feed in particular.  I run Windows7, on a quad-core system with 8GB Ram, on a 10 MB/s connection; perhaps older legacy hardware has trouble keeping up with the data rates.  The new virtual digital 3-D technology they were offering on beta last week was truly marvelous.  My eyes are not properly aligned, and I've rarely had "3-D" visuals really work for me with any kind of glasses, but that worked well, without them.

If someone is still on a single core system, or on an O/S older than WinXP, or at connections under 2 MB/s, they can expect increasing problems from here on out, not just with Livestation but with all online video sources.  The hardware and bandwidth get cheaper every few months.  Its easier to upgrade than to deal with the legacy issues.  Hopefully, the Livestation team is still employed, and is dealing with fixing the code itself, rather than answering every crank complaint that comes in on their email.

October 08, 2010 07:40
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Billy Y..

>perhaps older legacy hardware has trouble keeping up with the data rates.

Huh?  They dropped it from 800kpbs to 600kpbs. And my net connection is far, far better than yours -

http://MIX.COM/Speed-Test.jpeg

> Hopefully, the Livestation team is still employed,

I hope so, too.

> and is dealing with fixing the code itself,

But -- they are demonstrably not doing that.

> rather than answering every crank complaint that comes in on their email.

See below.

-----------------------------------------------------------------------------------------

Subject: What's Up?
To: Joe Connor
Cc: Kate Lothian, Damien Lefol
 John Morrow, Livestation Support

Hi Joe,

I'm writing to ask, how are things going at Livestation?

For example, I had this support request open -

http://support.livestation.com/tickets/4537

But, in checking again just now, I see it has vanished.
As well, for more than two months, it just sat "awaiting
assignment to a help desk operator."

Further, the forum at your web site changed radically,
and now I notice your staff, which have been quite helpful
(by participating in discussions) in the past, are now quite
conspicuously absent (yourself included, although you have
posted a couple messages).

I do realize things change - nothing is permanent except
change - but I would appreciate knowing if, for example,
the problem with your player crashing (ticket 4537, above)
is ever going to be addressed?

I'd also appreciate you, or someone, reading through this
thread, particularly the last few messages -

http://livestation.zendesk.com/entries/185083-what-is-livestation-m...

and responding.  Even if only to say, "Tough luck, we
are unable to deal with any of this."

Thanks for whatever you can do to help.

October 08, 2010 16:22
User photo
Joe Connor
Livestation

Hi Billy, all

Sorry for all the radio silence. It's been an exceptionally busy week as always at Livestation HQ. If anyone's wondering about conspiracy theories, shelved development etc I'm sorry to tell you it's nothing as exciting as that.

We're still here, still working every hour that we can to bring you the channels you want to watch. But some things have changed, as it the way of the world.  

Our CEO, Matteo, left the company middle of last year, to pursue a new startup. Myself, Irwan and Daniel all stayed to continue work on the project. We were joined early this year by a new Ruby developer and a new commercial manager, who have helped us a lot behind the scenes tidying up the business and backend operational systems.

It was controversially decided that the Desktop Player was to be de-emphasised in favour of the web-based player. This has been an exceptional success in terms of flexibility, consumption and user retention. We intend to maintain the Desktop Player as is, with minor releases to keep it up to date with codecs and patches where necessary. Because of this, and the increased impact of mobile consumption on the internet markets, our app developer, Ash, now dedicates his time between Livestation and Matteo's new secret project, working on iPhone and iPad apps. There is still some development going on inside the core Livestation Desktop Player - a next release will support Apple's HTTP Live Streaming, and an update to FFMpeg for example, but I'm afraid that any long-outstanding bugs, random crashes inside FFMpeg (libavcodec etc) and support for PPC/Apple TV/Tiger/Various Linux Flavours etc will not be incorporated into our roadmap. Users experiencing these problems are advised to switch to the web-based version of Livestation where possible - we simply do not have the resources, or the C++ developers any more to fix these.

It has always been a keen interest of mine to keep my ear on the ground and listen to our users. The LS chat was a great place to do this until it became overrun by spammers. The previous forum (my own design) I agree was more engaging than the one offered by ZenDesk, and allowed us to assign threads to any Livestation admin for follow up. But it became too noisy, and much of the content was out of date, which made it troublesome for users and staff to get the real story. 

And so on to support. We've certainly had a rocky road with support over the last few months. Originally, support was handled by myself and my colleague John, but with John gone to Facebook, and me changing my role to technical lead, there became increasingly less and less time to handle the growing number of support requests. We advertised for a support engineer and were flooded with over 500 applicants, of which we chose 1. We're still working out how best to manage support, since our engineers often have to change things on the fly, which our support technician is not always made aware of immediately. This can cause a disparity in the ticket answers vs the reality, which never happened when it was John and I because we were always intrinsically involved in the problems and indeed the solutions to the queries. In addition, sometimes tickets that come in are not correctly being escalated as bugs, which means that some bugs are going unfixed for longer than we would have liked.

Of course, our customers deserve better, especially those who have paid for additional services. We're reviewing our support early next week as it has become clear that things are not right at the moment and need addressing with urgency. Do believe though that I have not forgotten how this all started and guys like you, Billy Y who have been here from the start, who made it all viable. Obviously some of the new team do not know you by name, but everyone should be treated with care and respect, something I have always strived to uphold.

On a more positive note, we do have some great new features coming up next week. Firstly, our 3D VOD section is going to be live and fully populated with some awesome 3D clips for your appraisal. This is a precursor to more VOD content becoming available, including content from a very prominent news publication. The Electronic Programme Guide is finally making a reappearance after a couple of years of absense. Also, we're going to start arranging channels into a more logical order, based on country and language. This will lead on to more customisation of the channel list for users. Instead of just hiding channels, you will be able to sort them as well, and your preferences will be visible on the web too. 

This month we're also introducing a new pay-by-SMS solution, which should make it easier to snack on premium channels, on a non-subscription basis. Also coming up is a 30 day and 1 year non-recurring premium channel purchase, and next month a much improved payment gateway to prevent all those annoying failed transactions.

We also have new iPhone apps coming out for Al Jazeera, Al Arabiya, Five Europa League Football, CNBC and BBC World News, and several new channels are being added to the line up, including Al Aan, a new Arabic channel for women, and NHK World from Japan. We also hope to re-introduce some old partners who have been absent for a while.

Our iPad app is also in development, but we will be waiting for the iOS4.2 update before continuing development on this as it will introduce a lot of new video features to the iPad which are missing in 3.2

Finally, our syndication strategy will be expanding out across other platforms. We already serve live news to AOL's UK News portal, and will be extending this to other news partners.

Finally, our User Added Streams platform is going to be given a much needed makeover, in fact an entire branch of its own. We are planning to move it to its own site, which gives it more delineation and separation from the main Livestation service, which allowing it space to breathe and grow again. Forever a hobby project, it still contributes a healthy chunk of traffic and it deserves some more love.

There's more stuff too but if I told you...well, you know the rest....

As you can see we are far from inactive, mothballed or otherwise. It's just the Desktop Player which is not really moving forward right now, but that is not to say that it is forever gone. 

Thanks for listening and for caring about Livestation enough to comment.

Best,

Joe

 

October 08, 2010 17:25
User photo
Jeremy

Wow, that is really devastating news.

Watching in the web browser is a non-starter. It's awkward and makes doing anything else with the browser problematic; if you try to play it full-screen on a second monitor, you still can't do anything else on the main monitor; and since it uses Flash, it consumes all available system resources, barely manages to play the stream, and crashes.  And to add insult to injury, the quality is lower.

Perhaps you could publish specs for third party client software to play the streams? Something? Can I write an app that connects to your high-quality Al Jazeera English stream? If you're still doing iPad and iPhone apps, I suppose all is not lost.

Is it time to petition Al Jazeera to find another streaming provider? This sounds ominously like the beginning of a company's de-orbit burn sequence.

Note that I don't care at all about things like "3D VOD" (why would anyone care about that?), or user-added streams, or such things.

October 11, 2010 16:46
User photo
Billy Y..

Hi Joe,

Thanks so much for taking the time to let us know what's up.  I really appreciate it.

--------------------------------------------------------------------------------------

Jeremy wrote:

> Wow, that is really devastating news.

I used to be able to watch al Jazeera's mms stream, and some others, with any of several players.  More recently, that broke, but I have yet to look into why.  I wasn't trying to beat Livestation out of their subscription fee (I am a paying customer), I was just fooling around trying out other players, checking their resource usage, etc.  I am also not a fan of Flash, heh...  Anyway, now that I know the player bugs may not get resolved, I will have another look at this (probably in a few days, as I am currently buried with work).

October 11, 2010 17:01
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Anonymous

Hi Joe,

Appreciate the complete answer.  That helps.  

However, before I can go back to trusting LiveStation as a business to potentially give my money to again, I need one thing.  I have not received any response to my request to honor the promised 30 day money back guarantee.  At the moment, this appears to be false advertising.

I understand the growing pains LiveStation is going through.  However, I decided to try out your product based on a specific need: my desire to watch CNNi in the boxee app.  This does not work, therefore, I have no need for the premium service.  Refund my money as your webpage promised you would, and I'll consider Livestation a business.  Otherwise I'll just go on thinking of it as a scam.

October 11, 2010 17:22
User photo
Jeremy

Billy:  My assumption is that some kind of authentication would be needed to get at the high-quality stream, and thus it wouldn't work with an ordinary player. If it will, if you can get it in VLC or something with some kind of standard authentication, I'd certainly like to know how!

October 11, 2010 17:33
User photo
Joe Connor
Livestation

Hi Jeremy,

Thanks for your comments. Clearly there are still some compelling reasons for the desktop player, which is why we have not deprecated the product entirely, and do not intend to.  

We certainly don't intend to phase out the Livestation client altogether, it's just that many, many more people are happy to consume video via the browser than there are who want to download an app, install it, register, log in, keep it up to date and more just to watch their daily news fix. Desktop apps are comparison to web, cumbersome to programme and maintain and leave a legacy of old versions which are difficult to secure and regression test.

Flash. while certainly the industry's scapegoat for everything bad on the internet right now is hardly the devil you make it out to be. Yes, it is more hardware intensive than a highly optimised OpenGL C++ video player, but then so is just about anything. Try doing the same in Java, .NET, ActiveX, Silverlight, JavaScript or anything else you can think of.

Flash's video playback engine still performs the majority of YouTube video plays today, yet noone except iPhone and iPad users complain (thanks again to an aggressive marketing strategy by Apple which has little to do with Flash itself and more about Apple's desire to maintain their walled garden in the App Store  - the iPhone has no Java interpreter either - no-one really cares to comment on that, but it is for the same reason). 

For us to support HTML5 video instead requires several additional formats to be produced, especially for Firefox which does not support H.264. Flash also gives us a consistent way in to the mobile browsers as well, as Android, Blackberry and Windows 7 Phone will all support Flash 10.1. 

While you probably don't want it to anyway, we also need to be able to monetise our content, and so far there is no accepted way of inserting advertising into an HTML5 video, at least not without weeks of JavaScript programming and debugging x-browser (FUN!). We're actually working very closely with LongTailVideo to assist their OVA project to this end but it is still some time away yet. 

The quality of the standard Livestation streams on both Flash and desktop is in fact identical, since they both come from the same encoding source. In fact the audio will be better in Flash, because it correctly handles the AAC codec in stereo, something which FFMpeg doesn't do!

Al Jazeera have in fact been extremely happy with our platform to date, and their white label mobile apps, written by Livestation have been doing well. We also supply Al Jazeera with their own streams for them to use however they need. I doubt very much that any other streaming provider out there will go to the trouble of producing a custom video player like Livestation, unless you just want to watch it in Windows Media Player or Quicktime, which give the publisher no security, no analytics and little control over video consumption outside of their chosen environments. Not very compelling from a broadcaster perspective.

Regarding the other features we're working on, of course not all of them will be to everyone's taste, but 3D is one of the big industry plays this year, and WILL UNDOUBTEDLY become a prolific part of people's TV viewing experience in the next couple of years, and this will shift to the web and mobile experience as well. 3D movies have contributed to a dramatic increase in movie-going, in part due to them being difficult to copy, but also because they offer an added value outside of basic consumption.

The User Added Channels have actually always been very popular. In fact they were one of the reasons why Livestation became known to a broader audience, were given a top 3 ranking on Apple's downloads section, and recommended app status on countless other sites. Of course, now they are not realising their full potential, and don't present a very good user experience, but these are things we hope to change. At what time that becomes a priority is still in discussion.

Livestation started as a technology hobby project. A means to demonstrate a peer to peer network of live video content. Since those early formative stages we've grown to encompass a much broader position in the online video space, a broadcast once, deliver everywhere solution for broadcasters. Some of the original ideals fit and others don't. If there are features which you just can't live without from the player, please do let us know so we can make sure we port these to the web. 

I will be posting some details of our traffic and usage growth since switching to the web player in the next few days so that you can understand why this decision was made. As I have already stated, the Desktop Player is NOT being decommissioned, but users will have to live with any of the little niggles which are there for the time being.

@Billy, @Andris, I will address your questions and comments in  moment or two.

Thanks

Joe

October 11, 2010 17:34
User photo
Joe Connor
Livestation

@Billy,

The MMS stream is now a custom format to make it consistent with the other formats used on the Livestation platform. As a side-effect of this it also helps prevent leeching and hotlinking. You won't be able to play it in any other players than Livestation without extensive modification of their source code.

The Flash streams are also protected from leeching in a number of ways. Sorry, but this is absolutely a requirement of our broadcasters, and our bandwidth costs would be astronomical or our network performance abysmal anyway if we didn't do this, due to the leeching that would occur.

We have been for some time considering turning the Livestation Desktop Player into an open source project. What are your thoughts on this? Would it help for our users to be able to assist in submitting patches and improvements to the code? I didn't get any response on the x64 patches thread, but this could be because the forum is not as usable as I'd like it to be.

Please feel free to continue commenting on our strategy and direction, I'm resolved to resume active participation after some months of silence due to workload.

Best,

Joe


Please feel free to continue commenting on our strategy and direction, I'm resolved to resume active participation after some months of silence due to the workload

October 11, 2010 17:42
User photo
Joe Connor
Livestation

@Andris,

I have answered your queries via the support system, and refunded your purchase. Let me know if you need anything else from me.

Best,

Joe

October 11, 2010 18:03
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Jeremy

The things about the desktop player that are important to me are:

When I'm watching it, I want to put it in a window, usually on a second monitor, and then have it on while I'm doing other stuff on the computer. It doesn't interfere with using the browser. I can run it full-screen if I want, while also doing other things, which is impossible with the Flash player. The Flash player also interferes with other use of the browser. And the video can't be resized, except to go full-screen.

The Flash player nails the CPU. Doing other stuff on the computer at the same time causes playback problems. The desktop player doesn't do that.

The Flash stream may be the same quality, but if that's the case, the player isn't, because it doesn't look as good.

I'm not just watching for a minute or three; I usually leave it on while doing other stuff. Well, okay, I shut it off as soon as Riz Khan comes on. :)

I'm not saying the user-added channels are bad, just that they don't matter to me.

I understand that you have to monetize your content, but I thought you were already doing that by having me pay for it.

And leeching? How can I be leeching if I'm paying for it? Why would it matter to you what client application I'm using?

Honestly, the desktop player works pretty well as it is (the user interface is pretty bad, but that's not important), so as along as it keeps working I guess that's fine. And once the iPad app is available that will be good as well. If the iPad app supports AirPlay streaming, well, that might actually make me care less about the desktop app. If you can get streaming directly to AppleTV (if Apple lets people do things like that) that would be the Holy Grail.

October 11, 2010 20:24
User photo
Billy Y..

>We have been for some time considering turning the Livestation Desktop Player
> into an open source project. What are your thoughts on this?

Sorry for the delay is replying, but yes, I would be extremely happy about that.  And, I will cheerfully fix anything and everything that bothers me, at least on the Apple platform.  For now, there's just one (audio-related) problem I know of, but I'd also have no problem working on things that other users find.  I didn't respond to the 64-bit thread as I'm doing all my TV watching on 32 bit computers. Please let me know when I can get started!  And, thanks!!

October 18, 2010 00:48
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Anonymous

@Joe - Thanks for resolving my ticket and refunding my subscription fee.  I definitely understand LiveStation's growing pains around organizational restructuring, and I'm happy I can think about subscribing to AJE premium again without worrying my support issues won't be resolved.

October 18, 2010 18:02
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Anonymous

Improved video quality. I'm watching Al Jazeera "Premium" right now, and it looks as bad as Youtube did a few years ago. Also, the frame rate leaves much to be desired. I'm running a brand new Macbook Pro on a 48 mbps connection, so the problem can't be on my end.

October 26, 2010 16:37
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Anonymous

Hi.. i just want to ask if why is it that some of your channels cannot be played or doesn't have any access on it, it is really frustating

October 31, 2010 07:50
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Billy Y..

> I'm running a brand new Macbook Pro on a 48 mbps connection

The local network loop (service from you to your ISP) is just one segment in the path to whichever server is providing the feed to you. Since you have a Mac, launch the Console application (in your Utilities folder), find the Livestation log file, look through it to find the hostname of the server you're getting, then open the Terminal application (also in the Utilities folder) and issue this command at its prompt:

traceroute _____

where _____ is the hostname you just found.  The round trip times, shown at the ends of the lines for each hop in your path, should increment gradually.  If you see large increases in the times, that could be a problem.  If you'd like, post the results here and I will attempt to explain them for you.  This is best done when you are having the problem, if it plays well sometimes and doesn't others.

That said, al Jazeera looks good for me, in Los Angeles.  Not great, but certainly good enough, considering there is no other choice to see it here.

> why is it that some of your channels cannot be played or doesn't have any access

Some channels are blocked in some countries.  Where are you, and what can you not watch?

October 31, 2010 17:40
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Mark Kattoura

Hello,

I recently subscribed to CNN International on your website for $7.49 and cancelled it due to poor streaming and audio quality. I later decided to give it a second chance and subscribed again for $4.99. However, when the streaming quality did not improve, I cancelled it again. Thus, I am demanding refunds in the amounts of $7.49 and $4.99 for the inconvenience. Thank you.

November 12, 2010 04:26
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Anonymous

If you add support for the roku player or the new apple tv I will instantly purchase your service

November 29, 2010 11:54
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Anonymous

I agree with Jackie's comments of June 1, 2010: Al Jazeera's coverage of the the Israeli assault on Gaza was unique and irreplaceable, and I'll add that Ayman Mohyeldin earned major career stripes for his work there - he deserves some kind of award.

==>HOW ABOUT a fuller range of keyboard shortcuts?  For example, right now I've just been "suffering" the lack of a quick mouse-free way to cycle the window from on-top to background status.

Malcolm.

December 07, 2010 14:24
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A.Bayan

I like to see  Aljazeera Mubasher Channel in near future 

December 09, 2010 17:20
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Anonymous

I would like to see Android equivalents of the iphone apps. Also a channel on Roku would be nice.

December 12, 2010 18:07
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Anonymous

Replying to an earlier post, an open source version of the desktop player would be _fantastic_.  i'd be interested in helping debug the 64 bit issues on linux, as this is one of my primary platforms.

btw, i second the opinion above about browser-based viewing being a non-starter.  flash on kubuntu 10.10 is constantly hogging my CPU.

December 12, 2010 22:07
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Anonymous

I would love for an HD option, right now the quality is HORRIBLE

December 26, 2010 06:21
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Anonymous

we need african channels like supersport, channel o, africa magic. etc. to give a more rounded look on global television. just dont know how to put up a link for it. thanks. also a stop and play button would be nice, u dont neccesarily always want to watch whats on air and to also save broadband expenses.

December 29, 2010 01:43
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Anonymous
Needs Android 2.1 non flash support (my X5A reads all video files apart from flash video, although it works with Youtube, so there must be a way Livestation can work on tablet pc...
December 29, 2010 23:53
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Anonymous

Need a stop button.

January 05, 2011 18:39
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Anonymous

I would like CNBC US as well as CNBC EMEA (I would be happy to pay two separate subscriptions)

January 13, 2011 10:51
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SAEED

I AM WATCHING THE SAMAA TV, I CAB HEAR SOUND BUT NO PICTURE IS SEEN. PLEASE ADVISE

January 14, 2011 14:56
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Anonymous

Hi, I have no sound on any channel.

January 14, 2011 21:02
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Anonymous

The removal of chat from the desktop client was the WORST thing you could have done to the community that was gradually growing around Livestation. You might not have realized the damage that did to some of us. 

If there is anything i can implore you to do; Please Restore Chat in the Desktop Client. PLEASE

January 25, 2011 12:37